WELCOME BONUS 200%
UP TO €1500 + 200
FREE SPINS
Home → FAQ

Frequently asked questions about Casino Kingdom

Why is the maximum bet 5 EUR during bonus?

The platform imposes a strict maximum bet limit of 5 EUR for players utilizing any active promotional credit. This cap applies universally to all games played with bonus funds, ensuring that high-variance strategies cannot deplete the bankroll rapidly before wagering requirements are met. Players must adhere to this threshold to keep their winnings eligible for withdrawal.
Exceeding this 5 EUR stake per spin or hand triggers an automatic forfeiture of the entire bonus balance and any associated winnings generated during the violation period. The system monitors every transaction in real time, so even accidental oversights result in immediate account restrictions and loss of the 300% match value.
This restriction protects the operator from mathematical exploitation while allowing sufficient flexibility for standard slot play where typical bets range from 0.20 EUR to 2.00 EUR. Most casual players will find this limit comfortable, as it accommodates multiple spins without risking the full 2,000 EUR cap on a single round.
Glowing question mark above casino chips
Frequently asked player questions about Casino Kingdom

When do the 100 free spins expire?

The 100 free spins granted with the welcome package carry a strict validity period of 30 days from the moment they are credited to the player's account. This deadline is non-negotiable, meaning any unused spins automatically vanish after one month, regardless of whether the player has attempted to use them or not.
Wagering requirements for winnings derived from these spins typically range between x35 and x45, depending on the specific game used. Players must complete this turnover within the same 30-day window, creating a dual pressure to both play the spins and convert the resulting cash into withdrawable funds.
If the initial deposit is made late in the month, the countdown begins immediately upon activation, potentially shortening the usable timeframe for strategic gameplay. It is advisable to start using the spins promptly to avoid losing the opportunity due to calendar constraints or unexpected technical issues.

How do I calculate x35 on 100 EUR bonus credit?

To determine the total turnover required for a 100 EUR bonus credit with a x35 wagering requirement, multiply the bonus amount by the multiplier factor. This calculation yields 3,500 EUR in total bets that must be placed before any withdrawal request can be processed successfully.
Game contributions vary significantly, with slots contributing 100% towards the requirement while table games only count for 10%. Therefore, betting 100 EUR on blackjack effectively adds only 10 EUR to the progress bar, making slots the most efficient choice for clearing the balance quickly.
Players should track their progress carefully, as the 30-day expiration date applies to the entire turnover process, not just the initial spins. Failing to meet the 3,500 EUR target within the allotted time results in the forfeiture of the remaining bonus funds and any associated winnings.

Which studios supply most slots in the catalog?

Relax Gaming stands out as a primary supplier, providing popular titles like Temple Tumble Megaways which features a high volatility profile and an RTP of 96.25%. This studio contributes significantly to the diverse portfolio, offering games with up to 46,656 ways to win and max multipliers reaching x7767.
Other major providers fill the remainder of the library, ensuring a broad selection of mechanics including classic fruit machines and modern video slots. Each game maintains its own unique volatility and return-to-player percentage, allowing players to choose based on their risk tolerance and preferred payout frequency.
The integration of these studios ensures that new releases are added regularly, keeping the catalog fresh and engaging for returning users. Players can filter by provider to find specific favorites, such as those from Relax Gaming, which are known for innovative Megaways mechanics and high-win potential.

Why does MiFinity take 5 to 30 minutes?

MiFinity deposits are processed instantly by the payment processor, but the casino platform may require up to 30 minutes to reflect the funds in the player's account balance. This delay allows for internal verification checks to ensure the transaction is legitimate and complies with anti-money laundering regulations.
Withdrawals via MiFinity also follow a similar timeline, with processing times ranging from 0 to 24 hours depending on the volume of requests. The minimum withdrawal amount is set at 10 EUR, and there are no additional fees charged by either the wallet provider or the casino for these transactions.
Users should note that limits range from 10 EUR to 10,000 EUR per transaction, accommodating both casual players and high rollers. Faster processing is often observed during standard business hours, while weekend requests might experience slight delays due to reduced staffing levels.
Quick answers to common questions
QuestionShort Answer
What welcome bonus is available?300% welcome bonus up to €2,000 plus 100 free spins
What is the minimum deposit?from EUR 10, depending on the method
How long does a withdrawal take?e-wallets and crypto usually same day, cards 1-3 business days
Is there a mobile app?yes, for Android and iOS plus a mobile web version
Can games be tested for free?yes, most slots run in demo mode without a deposit
How do I reach support?live chat and email, around the clock
Which currencies are accepted?EUR and other common currencies

Why does the APK installation on Android 7 not start?

The Casino Kingdom application requires a minimum operating system version of Android 8.0 or higher to function correctly on mobile devices. This technical requirement excludes older hardware running Android 7, which lacks the necessary architectural updates for stable execution. Consequently, users with legacy devices cannot install the client and must upgrade their smartphone software to proceed with gameplay.
The official app package size is approximately 45 MB for the Android version, demanding sufficient internal storage space for successful download and extraction. The device also needs at least 2 GB of RAM to handle the graphical load without crashing during active sessions. Insufficient memory resources will prevent the application from launching, forcing players to use the browser-based alternative instead.

What is the weekly withdrawal limit?

Bitcoin transactions allow players to withdraw amounts ranging from 20 EUR up to a maximum limit of 10,000 EUR per request. This specific cryptocurrency channel provides a flexible financial pathway for both small casual bets and high-volume professional play. The upper bound ensures that significant winnings can be accessed quickly while maintaining standard security protocols for large transfers.
Dogecoin payments operate under identical financial constraints, permitting withdrawals between 20 EUR and 10,000 EUR with no additional platform fees. Only the standard network fee applies to these blockchain transactions, keeping the overall cost minimal for the end user. This parity between major cryptocurrencies simplifies financial planning for gamblers who prefer decentralized currency options over traditional banking methods.

Why does the live stream stutter with a weak connection?

Live dealer tables contribute only 10 percent toward the completion of wagering requirements, significantly less than the full percentage allocated to slot machines. This reduced contribution rate means players must deposit larger sums to clear bonus conditions when choosing table games over digital slots. The lower weighting reflects the house edge inherent in live gaming formats compared to purely random number generator based products.
Thunderkick's Midas Golden Touch offers a high volatility experience with an RTP of 96.10 percent across its fifteen paylines. This theoretical return percentage indicates long-term performance but does not guarantee short-term session results for individual players. Understanding this metric helps manage expectations regarding potential payouts and the frequency of winning combinations during extended play sessions.

Are live tables open around the clock?

KYC verification procedures require players to submit a valid ID and an address proof no older than three months for account validation. This compliance step typically takes between twenty-four and forty-eight hours to process before full account functionality is restored. Failure to provide accurate documentation within this timeframe may result in temporary restrictions on deposits and withdrawal capabilities.
The welcome bonus structure includes a generous 300 percent match up to 2,000 EUR plus one hundred free spins for new registrants. Players must meet wagering requirements ranging from x35 to x45 within thirty days to convert bonus funds into withdrawable cash. These terms apply strictly to eligible games, with specific contribution rates dictating how quickly the bonus conditions are satisfied.

Which slots count only 10 percent?

Table games and live casino sections contribute merely ten percent toward clearing the wagering requirements attached to promotional bonus funds. This low weighting encourages players to utilize slot machines, which contribute one hundred percent, for faster bonus conversion. Choosing live dealer games significantly extends the time needed to unlock withdrawable balance due to this restricted contribution rate.
The maximum bet allowed during bonus play is capped at five EUR to protect the operator from excessive risk exposure. Exceeding this limit voids any accumulated winnings and forfeits the entire bonus amount regardless of the game type chosen. Strict adherence to this rule is essential for players wishing to retain their eligibility for cashing out earned profits.

How many days are left for bonus wagering?

The Casino Kingdom welcome bonus requires players to complete the turnover within a strict 30-day window, starting from the moment of deposit. This duration defines the entire validity period for the 300% match up to €2,000 and the accompanying 100 free spins. Players must calculate their daily targets carefully to avoid forfeiting any unplayed funds before the deadline expires.

What is the minimum deposit for the welcome bonus?

A minimum deposit of 10 EUR is required to activate the initial 300% bonus offer at this online platform. This threshold ensures that even small bankrolls can access the full range of promotional features available to new registrants. Deposits below this amount will not trigger the welcome package, leaving the account balance unchanged by any promotion.

Are free spin winnings wagered separately at x40?

Winnings from the 100 included free spins carry a specific wagering requirement of x40, which applies only to those earnings. This separate multiplier means the bonus cash itself, capped at €2,000, faces its own distinct terms ranging from x35 to x45. Players must track these two balances independently to ensure they meet all conditions before requesting a withdrawal.

What does Hold and Win mean on 5x3 reels?

The Hold and Win feature typically appears on standard 5x3 reel layouts, where special symbols lock in place during respins. While Casino Kingdom highlights Buffalo Rising Megaways with its unique 6-reel structure, traditional table games contribute only 10% toward the main wagering requirement. This lower contribution rate makes slot titles with volatile mechanics like this essential for clearing the bonus faster.

How much storage space does the 60-MB iOS app need?

The iOS application for Android users requires approximately 60 MB of storage space on compatible devices running version 13 or higher. This compact size allows players to install the software without consuming excessive memory on their mobile phones or tablets. The file size ensures quick downloads and minimal impact on overall device performance during active gaming sessions.

Contact


Live - online chat

Banking

Mastercard visa pay system logo
Binance pay system logo
Mifinity pay system logo
Neosurf pay system logo
Cashlib pay system logo
paysafecard pay system logo
Bitcoin pay system logo
Dogecoin pay system logo
Voucher pay system logo
Utorg NTLR pay system logo
usdt tether pay system logo
litecoin pay system logo

Providers

Betsoft provider logo
Evolution Gaming provider logo
Apple pay system logo
Hacksaw gaming provider logo
Mancala Gaming provider logo
Netent provider logo
quickspin provider logo
fugaso provider logo
Smartsoft gaming provider logo
wazdan provider logo
Spribe provider logo
Spinomenal provider logo
Casino Kingdom 2024